Shipping & Returns
We aim to process and ship your order as quickly as possible. Once your order has been placed and payment has been successfully received, it will be prepared for shipment.
Delivery times may vary depending on your location and the selected shipping method. Estimated delivery times are indicated on our website, but please note that delays may occur due to external factors beyond our control.
Once your order has been shipped, you may receive a confirmation email with tracking information (if available), allowing you to follow your package.
Please ensure that your shipping address is entered correctly during checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.
Shipping costs
Shipping costs are calculated at checkout based on your location and the size of your order. Any applicable fees will be clearly displayed before completing your purchase. Shipping within Europe is free of Charge
Returns
If you are not completely satisfied with your purchase, you have the right to return your order within 14 days of receiving it.
To initiate a return, please contact our customer service via the contact form on our website or by phone. Include your order or invoice number and the reason for the return.
Returned items must:
Be unused and in their original condition
Be returned in the original packaging
Include all accessories and documentation
Once your return has been received and inspected, we will process your refund.
Refunds
Approved refunds will be processed using the original payment method.
Payments via iDEAL | Wero or bank transfer will be refunded within five working days after approval
Credit card refunds may take up to three weeks to appear on your statement
Please note that shipping costs are non-refundable unless the return is due to an error on our part.
Return shipping
The cost of returning a product is the responsibility of the customer, unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or incorrect items
If you receive a damaged or incorrect product, please contact us as soon as possible. We will work with you to resolve the issue quickly and provide a suitable solution.